Contact Us
We’re always wanting to hear from customers old and new. If you’d like to get in touch please either fill out the form below, give the salon a call, or get in touch via our Facebook Page.
We’re sorry to hear you weren’t happy with the service
received and would like to start by apologising.
Your Right to Complain
At Eden Hair we aim to get your visit correct on the first visit and leave a lasting impression. However, every so often someone comes away from Eden Hair feeling unhappy. Perhaps you had to wait for ages, only to find out that there is very little we can do for you. Perhaps you felt that you were not treated with respect or courtesy. Perhaps there were errors with your services.
Unfortunately, these things happen. We know we are not perfect. But we aim to be. That is why we have a complaints procedure. Sometimes we can put things right; sometimes we can only explain ourselves and apologise. But we do want to learn from our mistakes. What you tell us helps to improve our service to you.
We will treat your complaint confidentially, seriously and quickly.
What Can I Do?
It is important to let the Salon Manager know that you are unhappy and to give them the chance to put things right.
Making a Formal Complaint
There are several ways to make a complaint. You can speak to the Salon Manager directly on the day of service or thereafter. Also you can send an email to our Director by emailing complaints@edenhairsalons.co.uk or give us a call on 01543 450355 . Alternatively, you can write us a letter to:
FAO The Director
Eden Hair Ltd
95 – 97 Hednesford Rd
Heath Hayes
Cannock
WS12 3HL
Our policy here at Eden Hair is to rectify any issues with services within two weeks of the original appointment. However where we are unable to do this we will advise accordingly.
Eden Heath Hayes
Hair Salon
95-97 Hednesford Road
Heath Hayes, Cannock, WS12 3HL
Opening Hours
Monday: 09:00 – 15:00
Tuesday: 09:00 – 17:00
Wednesday: 09:00 – 20:00
Thursday: 09:00 – 20:00
Friday: 09:00 – 19:00
Saturday: 08:00 – 16:00
Sunday: Closed
© 2018 Eden Hair Limited (046514480).
